FAQ - FREQUENTLY ASKED QUESTIONS

📦 ORDERS & SHIPPING

1. How long does shipping take?
We offer Fast Shipping (1 to 2 business days) and Efficient Delivery (5 to 10 business days) depending on your location and the shipping method selected at checkout.

2. Can I track my order?
Yes! Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package in real-time.

3. Can I cancel my order?
Orders can only be canceled if they have not yet been shipped. Once an order has been processed for shipping, cancellation is no longer possible.

4. What should I do if my package is delayed or lost?
If your package has not arrived within the estimated timeframe, please check your tracking link. If there are issues, contact our support team for assistance.

 

💰 PAYMENTS & REFUNDS

5. What payment methods do you accept?
We accept credit cards (Visa, MasterCard, American Express, Apple Pay), as well as PayPal and Shop Pay.

6. Is my payment information secure?
Yes, we use encrypted and secure payment gateways to process transactions. Your payment details are never stored on our servers.

7. Do you offer refunds or exchanges?
You can return your product within 15 days after delivery for any reason. Once we receive your returned item in its original condition, we will process a refund.

 

🛠 RETURNS & SUPPORT

8. How do I return an item?
If your return request is eligible, we will provide return instructions. Returns must be in original condition and within 15 days after delivery.

9. Who covers return shipping costs?
Return shipping costs are the customer’s responsibility, unless the return is due to an error on our part.

10. How can I contact customer support?
You can reach us through the contact form on our website. Our team will get back to you as soon as possible.

11. What if I have another question?
If your question is not listed here, please visit our Contact page for further assistance.